FAQ
WHEN WILL MY ORDER ARRIVE?
We are a print on demand company so it takes us about (4) days to print your custom artwork then (4-6) days to get it to you. Please allow 8-12 business days total for US Shipping to receive your order and up to (15) business days for Canada. Worldwide shipping is approximately (16-18) days. Any questions or concerns, feel free to contact us directly: support@flightshop.net.
HOW DO I TRACK MY ORDER?
As soon as your canvas ships, we will send you a confirmation email that includes delivery expectations by our eCommerce platform. Please allow up to (4) business days to receive your tracking link to check your order status.
WHAT IS YOUR RETURN POLICY?
We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will fully refund your purchase. Just email: support@flightshop.net so we know what's being returned and include your ORDER NUMBER and full NAME. We will provide you with the return address to ship it to.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via Fedex/UPS not USPS.
HOW DO I CANCEL MY ORDER?
You may cancel or amend your order within 24 hours of purchase. To cancel your order just email: support@flightshop.net with the subject line: CANCEL MY ORDER and make sure to include your full NAME and ORDER NUMBER. We'll cancel your order before anything is printed or shipped and provide you with a full refund within 2 business days.
Cancellations after (24) hours will require the customer to return the undamaged product to receive a full refund - See our RETURN POLICY. We cannot exchange your order after (24) hours because it will have already gone into production.
WHAT CARRIER DO YOUR ORDERS SHIP?
Most U.S. orders are shipped via Fedex or UPS, some are shipping with a regional carrier.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Amex, Amazon Pay, and Paypal.